Shangri-La Bengaluru
9.4Rating
ExceptionalRated by Guests
1,070Reviews
What to expect
Pros
- 🌟Exceptional hospitality and service from staff members like Thridhara and Tridhara
- 🛏️Comfortable and spacious rooms with modern amenities
- 🍽️Excellent food options and impressive restaurant choices
- 🏊♂️Great facilities like a 25m pool and well-equipped gym
- 🍹Amazing lounge experience with high tea and evening cocktails
- 🍴Delightful and tasty breakfast with a wide variety of options
- 🎉Memorable and enjoyable stay experiences for families
- 🧖♀️Relaxing spa offerings and massage services
- 🌆Centralized location making it convenient for exploring the city
- 👍Efficient and helpful concierge and front desk staff for smooth arrangements
Cons
- 🩺Safety incidents like exposed nails in the sauna affecting guest well-being
- 💡Confusing and non-intuitive room lighting controls
- 💰Issues with payment systems and uncooperative front desk staff
- 🚫Lack of attention to detail and service failures in the bar and lounge areas
- 👎Inconsistent room replenishments during breakfast service
- 😒Rude and unwelcoming front desk experiences impacting guest satisfaction
- 🍸Disappointing drink quality and service at the bar
- 🛎️Lack of loyalty program benefits for regular guests
- 🧼Rooms needing better cleaning and maintenance for optimal comfort
- 🗺️Room for improvement in staff training and management coordination
What this place has to offer
Things to do and ways to relaxBody scrub, Body wrap, Fitness center, Game room, Hot tub, Massage, Nightclub, On-site entertainment, Pool with view, Sauna, Solarium, Spa, Spa/sauna, Steamroom, Tours, Yoga room
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingRoom service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Hindi
Where you'll be sleeping
98 m²
Premier Suite
1 king bed or 2 single beds or 1 double bed or 1 king bed and 2 single beds
44 m²
Horizon Bangalore View - King
1 king bed
41 m²
Deluxe Room - 1 King
1 king bed
41 m²
Deluxe Room - 2 Twins
2 single beds
41 m²
Horizon Club Room - 1 King
1 king bed
44 m²
Horizon Bangalore View - Twin
2 single beds & 2 single beds
44 m²
Bangalore View Room - 2 Twins
2 single beds
49 m²
Panorama View Room - King
1 king bed
44 m²
Bangalore View Room - 1 King
1 king bed
49 m²
Panorama View Room - Twin
2 single beds & 2 single beds
What other guests say about this hotel
Is this hotel improving or worsening?
We've analyzed the reviews to find out if this hotel is improving or worsening. On average, this hotel is worsening 0.00% over the period.
Who should stay here
We've analyzed the reviews to find out what different types of travelers think about this hotel.
When to stay here
We've analyzed the reviews to find out what months are best to stay here.